By Kelly on March 15, 2017 Conflict. Discourse. Emotions. Hurt Feelings. Incivility. Disagreements, both personally and professionally, are part of life. We’ve all had them. We will continue to have them. Challenging, questioning or offering your thoughts regarding another’s opinion does not have to be a negative exchange. While the two paths shall never cross, the exchange does not need to be nasty. Regardless of the encounter, each situation should be approached with consideration , respect and honesty . Ditto for the words you choose to use in these interactions. In their book, Crucial Conversations , authors Patterson, Grenny, McMillan and Switzler define a Crucial Conversation as “ A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong.” They further point out that in these crucial conversations, we can do one of three things: Avo...